The Cedar Plank Salmon Secret of Selling
by Dean Rieck
Fine restaurants in the Pacific Northwest had been serving cedar plank salmon for years. But Harry Aldrich and David Maddocks wanted to sell a home version.
Their idea was simple. They would manufacture a 6" x 12" piece of cedar wood. You put your salmon on the wood plank and put the wood plank into your home barbecue. Voilà! Cedar plank salmon.
Aldrich made an appointment with the seafood buyer for the Fred Meyer stores in Portland, Oregon. On the morning of his appointment, he bought a filet of salmon from the local Fred Meyer, went home, and cooked it on one of his cedar planks. Then he wrapped it in foil and rushed off to his meeting.
When he arrived, he didn't bother with the usual sales patter. He simply placed the salmon on the buyer's desk and handed him a fork. "I'm here to help you sell more salmon," Aldrich said.
The buyer took a bite. "WOW! Where did you get this fish? It's wonderful!"
When Aldrich told him he bought the fish that very morning in a Fred Meyer store, the buyer couldn't believe it. Aldrich sat back and smiled as the buyer called other staff members to taste the fish. The reaction was unanimous. It tasted divine.
Aldrich provided some facts and benefits, but the buyer was sold with the first taste. Within a week, Harry Aldrich and David Maddocks had lucrative orders from more than 100 Fred Meyer stores. And they sold truckloads of those little cedar planks.
People Sell Themselves
The lesson here is that one of the best ways to sell is to not sell at all to back off and let people sell themselves. That can be hard to do if you've spent years learning how to push and prod people into parting with their money. But if you have a good product or service, why get in the way?
Harry Aldrich could have walked into that buyer's office and lectured for hours about his little pieces of wood, but he knew it would come down to how that fish tasted. One bite was worth a million words.
The same holds true for your direct mail and ads. Through the use of a few proven techniques, you can give your prospects a taste of your products and services so they too can sell themselves.
Two Obvious Techniques
If you've already thought of these two, don't pat yourself on the back. They're obvious. And if you haven't tried them, shame on you.Sample A printer embosses a sample calendar with my business name, telling me I can order this very item for my clients. A generic perfume company offers two scented samples, one with an expensive name brand and one with their knockoff, challenging my wife to guess which is which. A textile company encloses a sample of a fireproof fabric and a match, daring business buyers to set the bit of cloth on fire.
When you have a good product or service, nothing will sell it as well as simply putting it directly into the hands of your prospects.
But there's a caveat: if your product or service is less than impressive or if it takes people time to understand how good it really is a sample could actually lower your response. This is one reason I prefer not to send a sample for most of the subscription packages I create, particularly newsletters. I'm sorry to say that many are of low quality and simply can't live up to the sales pitch.
By all means test, but I suggest you reserve sampling for items that really sizzle.Free Trial This is, hands down, the world's greatest offer. You can let prospects try your widget for a time period: 10 days, 20 days, 30 days, whatever. Or you can offer a free issue, shipment, or some unit of sale. The free trial can be, and often is, tied to a negative option.
Try 3 free issues of Wingnuts Today Magazine. If you like it, you'll get a full year for just $14.95. If you don't, just write "cancel" on the bill. But keep the first 3 free issues as our gift to you.
This is similar to sampling in that it lets people try your wares before buying. However, it offers three big advantages: 1) You only "sample" to those who ask, so your costs can be significantly lower. 2) You don't risk unselling anyone if your product or service isn't immediately impressive. 3) You can (and probably should) make your trial a negative option offer so that you have buyer inertia working for you on the back end. You make a sale automatically unless they go to the trouble of canceling.
The free trial is popular as a magazine offer, but it can be configured for just about anything: electronics, clubs, Web sites, books, software, office equipment, insurance, financial services, you name it. I've even tied it to a guarantee for a child sponsorship charity.
If you haven't tried a free trial, drop everything and do so immediately.
Five Less-Than-Obvious Techniques
Samples and free trials aren't the only way to give someone a taste of your product or service. The point is to bring products and prospects closer together. And you can do that to a lesser degree right in your direct mail package or ad.
Teaser Copy or "Fascinations" You've seen this a thousand times. It's one of today's most popular and effective techniques, especially for publications and information products. I used it in a recent newsletter subscription package. At the top of the letter, I showed a picture of the newsletter with a list of teasers preceding the offer:How to dress down and still look professional
9 steps for motivating a lazy coworker (without stress)
The secret to dealing with difficult customers
7 ways to be a take-charge employee
Book offers can do the same thing, giving the page number where the information can be found. But like all techniques, this one can be used just about anywhere you want to give people a sample or taste of the real thing, but without actually revealing any information. You've even seen this on TV with the ads for Dianetics by Ron Hubbard.
Product Photos or Illustrations It's true that copy is king, but visuals pack a powerful wallop. They give your prospect a sense of the quality and value of the thing you're selling.
For subscriptions and books, show the front cover. For software, include screen shots of the most powerful features. For industrial or high-tech equipment, provide cutaways with callouts describing prominent features. For less visual offerings, such as financial services, create something to show and offer special report, brochure, certificate, coupon, etc.
Simply ask yourself what your prospect would want to see and show it. And whenever possible, show people using your product or service, which is far more interesting and believable than static product shots.
Letter with a Story While it's often best to get down to your offer immediately, a good story can start a letter with a bang while allowing your prospect to experience your product or service second hand. I created a package recently to sell a home buying book, and the letter told a little story before giving the offer:
I could just kick myself!
A couple years ago, my wife and I bought a new home. After we moved in, our neighbor asked us over for coffee.
What a shock! He had the same house design, but it was full of all the extras we couldn't afford like a fireplace, panel doors, tile, oak cabinets. It was stunning.
When I asked how much it cost, he smiled. "Nothing. I knew how to get the extras added for free." And it was so simple, I could have done it too. If I had only known the secret!
One rule I have for stories is that I usually present the offer at the top of the letter before the letter proper begins. This orients the reader and gives the story a little breathing room.
Testimonials In addition to adding credibility and supporting your claims, testimonials let your prospect experience your wares through the eyes of satisfied customers or clients. But don't settle for vacuous verbiage such as "I love it!" The best testimonials are specific. A recent direct mail package I created for a laminating business featured two pages of testimonials like this:
Most of my signs I laminate with your 6 mil and 10 mil products, but for signs that we want to stay posted for long periods of time I use your adhesive-backed products. The adhesive backing is strong and reliable. These signs stay up as long as we want them to, even in our high traffic situations. - Randi Drew, Busch's, Ann Arbor, MI
Success Stories Your prospect can vicariously sample your product or service through the experiences of others. Success stories also clarify the use of your wares, dramatize the benefits, and build instant credibility.
To get the most from success stories, be specific and keep the tone factual. And when you're selling to businesses, talk about well-known business names whenever possible. I created a highly successful lead generation package for one of my high-tech Canadian clients and enclosed a broadside packed with success stories like this:
AT&T recently moved from a high-maintenance document management system to [product name], a Web-based system accessed through a standard Web browser. This has resulted in a savings of $4,406,322. They have reduced paper costs by 80%, lowered shipping costs by eliminating most overnight mailings, and saved 45 hours a week in duplication work. The bottom line is a 684% return on their investment.
Yet More Techniques and the Point of It All
There are endless ways to give your prospect a taste of your products and services. You can also ...
- Demonstrate your claims with diagrams, charts, tables, or graphs.
- Make your offer tangible with a check or coupon.
- Make your order form look valuable and real with a certificate border.
- Use a see-through envelope to show off graphics inside.
- Enclose a quiz or checklist to get your reader thinking about your product or service.
Do you see the pattern here? If you said, "involvement," move to the head of the class.
The underlying principle is to bring your prospect closer to your product. And that means getting your prospect involved. Samples and free trials are the most direct means of doing this, but there are countless indirect ways to involve your prospect as well. You are only limited by your imagination.
When I walk through the grocery store, I simply can't resist it when someone holds out a tray of goodies and asks me to take a taste. Because nothing sells me better than me. If I like it, I'll buy it.
Harry Aldrich and David Maddocks made a fortune by giving their prospect a taste of their product. What would happen if you gave your prospect a taste of yours? There's only one way to find out.
Copyright © 2000 Dean Rieck. All Rights Reserved.
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